What we offer

We offer a free advice, artwork and structural consultation service to help establish your vision. We then create a visual to clearly explain your design and layout, along with any dimensions and fittings. This can then be altered to your satisfaction before being finally approved.

We can help with inspiration for artwork, drawing on books, internet sourced images or we can use your tile/wallpaper/fabric as a starting point.

We can also to work to your own Autocad drawings.

Once a price has been given based on your rough sizes and requirements, we can make a site visit to offer further advice and measure if required. Although we charge for this service, we take full responsibity for the glass fitting and draw on years of experience to ensure the best result possible.

We are also able to provide structural advice and analysis if needed Risk Assessments and Method Statements are available on request at additional fee of £200.

Site Inductions can be carried out at a cost to the client of £30.50 per person per hour for the duration of the induction.

Annealed This is normal, everyday glass used in windows etc. It can be cut, drilled and decorated but it is not a safety glass and so is not suitable for critical locations such as doors. The glass has a natural green tint caused by the iron it contains. Standard thicknesses; 4mm, 6mm, 8mm, 10mm, 12mm, 15mm, 19mm, 25mm

Low Iron This glass is the same as annealed but it has been through a process to remove the iron, allowing the glass to visually clear Standard thicknesses; 4mm, 6mm, 8mm, 10mm, 12mm, 15mm, 19mm

Toughened This is a heat process which Annealled and Low Iron glass can go through to strengthen it. The resulting glass is then up to 5 times stronger and conforms to BS: 6206 Class A This glass must be cut and drilled before the toughening process, although some decorative effects can be done afterwards When broken, this glass will shatter into small, blunt edged fragments which can reduce the risk of personal injury.

Laminated Glass This is a Safety Glass and conforms to BS: 6206 Class B. It is is produced using two or more sheets of glass permanently bonded together with a clear resin interlayer. This can be cut, drilled and decorated. When broken, it reduces the risk of personal injury as any fragments remain in place. Standard thicknesses; 4.8mm, 6.4mm, 8.8mm, 10.8mm

Tinted Annealed glass is available in Grey, Blue, Green and Bronze

Sandblasted Annealed, Low Iron, Toughened or Laminated glass can be sandblasted

Etched to provide a semi-opaque/satin finish, allowing light to come through but Frosted providing an element of privacy.

Colour Coated Annealed, Low Iron, Toughened or Laminated glass can be Colour-Coated We prefer to use Low Iron Glass for clarity and accuracy of colour. For Splash Backs and Wall Cladding, we use 6mm Low Iron Toughened as standard For Windowsills we use 10mm Low Iron Toughened as standard Worktops can be made in 15mm or 19mm Low Iron Toughened We can mix colours to RAL, BS and Pantone codes and also have a chart with over 1000 shades, enabling us to match to your specific details.

Photographic We can turn a digital image into a durable glass panel suitable for wall art, window, door aperture, balutrade, screen etc. When one side is protected, for example: Wall Art, we apply the image to the reverse of a single sheet of glass, producing a light and reflective picture For areas which need protection from heat, moisture and dirt, we laminate the image between two or more sheets of glass The print can be Transparent allowing visibility and light through it, Semi- Transparent allowing partial diffused light through it or Solid Opaque print. Max Panel Size: 1480mm x 2800mm

Double Any of the above types of glass can be sealed for thermal insulation and Triple Glazed security.

Mirror Silver Mirror is a sheet of glass which is ‘Silvered’ to produce mirror Mirror is also available in Grey, Blue, Green, Bronze and Peach Standard thicknesses, 4mm, 6mm

As standard, glass can have a ‘Polished’ edge. This makes the edge safe and visually pleasing. External corners can also be radiused but some of the finishes below may not then be compatable. Other edge finishes available are;

Cutting Most glass is cut by a CNC machine enabling speed, efficiancy and accuracy. Accuracy when ordering and cutting glass is +/- 2-3mm, in accordance with the Glass and Glazing Federation tolerances. For specialised and complex shapes we can provide glass cut by a water jet machine. Subject to the complexity of the shape it may not be possible to toughen the glass. The cut will also leave the glass with a ground and sometimes rough finished edge. Please contact our office staff for further details.

Drilling Holes and notches can be cut prior to the glass being toughened. Cut outs in glass should be no larger than 1/3 of the total area of the glass. The internal corners of cut outs and notches must have a radius. Polished edge cut outs will have a radius of approx 21mm Waterjet cut outs will have a radius of approx 5mm Holes in toughened glass need to start 2 times the thickness of the glass, away from the edge. For example, in 10mm glass, the holes need to start 20mm in from the edge. The diameter of the holes must be at least the thickness of the glass. For example, in 10mm glass, the holes need to be at least 10mm diameter

Shaping Templates when supplied must be provided Full Size and made from MDF or Plywood. We can also work to CAD drawings (PDF, DXF or DWG) We can manufacture templates if required as an optional extra. Full templates will be manufactured on site where possible, however if it is not possible, then templates will be manufactured at Creative Glass's workshop and then re-checked on site for suitability.

UV Bonding is a technique that allows glass to be bonded directly to other glass or mirror. The technique creates a joint cured by ultra-violet light that is stronger than the materials. This is an alternative to drilling for the fixing of hinges, feet; locks etc. The optically clear adhesive used to create the bond is invisible. Coloured UV adhesives and glass can also be used to create unusual colour bleeds and designs.

We will deliver glass to a ground floor room and leave safe. Should you need the glass elsewhere, please let us know prior to the delivery date and we can make special arrangements. We will wait while you check your order is in good condition.

Please ensure you contact us within 24 hours of receipt of delivery if there are any issues with your order. Please contact a member of our team for delivery and packaging costs.

Non abrasive cleaning materials are advised and the use of lint free tissue. Creative Glass recommend a glass cleaner which is available to buy from our showroom.

For ease of cleaning in greasy, steamy and dirty applications, we can apply an Easy-Clean coating to the glass or mirror. This deters grease, steam and dirt bonding to the surface, allows for easier cleaning and also acts as an aid to cleaning and protection when applied to external glass.





1.                     DEFINITION


1.1                   The “Buyer” means the Account Applicant or person who buys or agrees to buy goods from the seller.


1.2                   The “Seller” means Creative Glass.


1.3                   “Conditions” means the Conditions of Sale set out in this document and any special conditions agreed in writing by the Seller.


1.4                   The “Goods” means the subject of the order.


1.5                   The “Contract” means the Contract formed by the acceptance of the order.


1.6                   The “Order” means the Customer’s instruction to the seller to supply the Goods.


2.                     CONDITIONS


2.1                   These “Terms and Conditions” do not affect your statutory rights as a consumer.


2.2                   All contracts of sale made by the Seller shall be deemed to incorporate these terms and conditions, which shall prevail over any other document or communication from the Buyer.


2.3                   Acceptance of delivery of Goods shall be deemed conclusive evidence of the Buyers acceptance of these Conditions.


3.                     PRICES & PAYMENT


3.1                   The price shall be the price contained in the Seller’s Quotation. Where no Quotation is issued the price shall be the Seller’s current list price.


3.2                   Should a product’s price change between receipt of order and dispatch the buyer will be notified and given the opportunity to cancel the order and receive a full refund.


3.3                   All Prices are exclusive of VAT and charges for Packing, Postage and Carriage (plus VAT) which shall be in addition.


3.4                   In the case of consumer sales, payment must be made in full before despatch of any Goods.


3.5                   In the case of other sales, payment is due in full on the terms of credit agreed which shall not be more than 30 days from the date of invoice. Time for payment shall be of the essence and any failure to pay shall entitle the Seller at its option to treat the Contract as repudiated by the Buyer or to delay delivery until paid.


3.6                   The Seller shall be entitled to charge interest at the rate of 5% above base lending rate of Lloyds TSB plc on a daily basis on overdue payments until the actual date of payment.


3.7                   The Seller will only agree to a credit account with the customer following approval of a completed credit check.



4.                     CANCELLATION


4.1                   In the event of cancellation of an order the Company will take all reasonable steps to curtail production as quickly as possible and to mitigate the cost effect of such cancellation. However, such action will be taken by the Company without prejudice and the Buyer shall be responsible to reimburse the Company with full cost to the Company resulting from such cancellation.



5.                     DELIVERY


5.1                   Any delivery date specified by the Seller shall be deemed an estimate only and the time of delivery will not be of the essence.


5.2                   The Seller shall not be liable for failure to deliver in accordance with that date, nor will the Seller be deemed to be in breach of the Contract, nor will the Seller have any liability to the Buyer for direct, indirect or consequential loss (all of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused (including as a result of negligence) by any delay in delivery.


5.3                   The customer shall not be entitled to refuse to accept the Goods because of late delivery.


5.4                   Delivery of the Goods shall be made to the Buyer’s address and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery


5.5                   Where the Seller agrees to deliver the Goods and the Buyer claims they are damaged or that there are shortages, the Buyer will have to check delivered stock on delivery and sign the delivery note. If the Seller is satisfied that the Goods were damaged in transit they will be repaired free of charge or, at the Sellers option, allowed for credit up to their invoice value.


5.6                   Goods must be examined on delivery, any discrepancies or damage must be notified on the relevant delivery note and reported to the seller within 24 hours.


5.7                   If the Goods are collected from site, then they are to be examined for any defaults and damage and a disclaimer signed stating that the Buyer has checked the Goods. Failure to do so will result in the Buyer taking Goods entirely at own risk. The Seller shall not have any liability whatsoever for any loss or damage to Goods in transit.



6.                     RISK AND RESERVATION OF TITLE


6.1                   Upon delivery all risk of loss or damage to the goods shall pass to the Customer.


6.2                   The unloading of the Goods at the place of delivery shall be at the sole risk and expense of the Customer.


6.3                   Ownership of the Goods will not pass to the Buyer until the Seller has received in full (in cash or cleared funds) all sums due to it in respect of:


6.3.1                the Goods: and



6.3.2                all such other sums which are or which become due to the Seller from the Buyer on account.


6.4                   Until ownership of the Goods has passed to the Buyer, the Buyer must:


6.4.1                hold the Goods on a fiduciary basis as the Seller’s bailee;


6.4.2                store the Goods (at no cost to the Seller) separately from all other goods of the Buyer or any third party in such a way that they remain readily identifiable as the Seller’s property:


6.4.3                not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods:



6.4.4                 maintain the Goods in a satisfactory condition insured on the Seller’s behalf for this full price against all risks to the reasonable satisfaction of the Seller, and will whenever requested by the Seller produce a copy of the policy of insurance.


6.5                   The Buyer may resell the Goods before ownership has passed to it solely on the following conditions:


6.5.1                any sale will be effected in the ordinary course of the Buyer’s business at full market value and the Buyer will account to the Seller accordingly: and


6.5.2                any such sale will be a sale of the Seller’s property on the Buyer’s own behalf and the Buyer will deal as principal when making such a sale.


6.6                   The Buyer’s right to possession of the Goods will terminate immediately if any of the conditions set out in condition 6 occur.


6.7                   The Buyer grants the Seller, its agent and employees an irrevocable licence at any time to enter any premises where the Goods are, or may be stored in order to inspect them, or, where the Buyer’s right to possession has terminated, to recover them.


6.8                   The Seller accepts no liability for goods damaged by the Buyer in any circumstances.


6.9                   The Seller shall not be liable for any cleaning down or removal of protective wrapping. The Seller shall not be liable for removal of accumulated dirt under the prevailing site and/or weather conditions nor shall it be liable thereafter for damages caused by acid or alkaline washes and slurries or any other harmful substances.

6.10                 The Buyers own glass is left with the Seller at their own risk and the Seller is not liable for any damage that may be caused.

6.11                 Glass is a natural material and as a result texture, colour and shade can vary.

6.12                 Colour coated glass: as the iron content and the thickness of the glass can vary, the final colour can therefore be tinted, as a result, we cannot guarantee the exact colour or shade. Low iron can be offered as an alternative to give a more exact colour match. (available at an additional cost)

6.13                 The Seller would solely recommend the use of Xtragrip Mirror Adhesive and Bohle Glass Cleaner for use with the cleaning and adhesion of colour coated glass. If any alternatives are used no guarantees of conformity will be given.

6.14                 Glass and Mirrors are produced within size and finish tolerances outlined by the Glass and Glazing Federation and recognised as industry standards.




7.1                   The Seller may terminate the Contract forthwith by written notice to the Buyer upon the happening of any one of the following events: -


7.2                                            Where full payment in respect of the Goods or any instalment of the Goods has not been received by the Seller by the dates specified as the date of payment. Failure to pay any sums due in accordance with Condition 3.5 is a material breach of the terms and conditions which is not capable of remedy.


7.3                                            Where the customer being an individual commits an act of bankruptcy or being a corporation goes into liquidation or appoints a Receiver, Administrative receiver or Administrators overall or any of its assets by virtue of The Insolvency Act 1986 is deemed unable to pay its debt, or has a petition presented for its winding up or for an administrative order.


7.4                   Where the Customer is in material breach of any of these conditions of sale.


8.                     FORCE MAJEURE


8.1                   In the event that the Seller is prevented from carrying out its obligations under a contract for sale as a result of any cause beyond its control such as but not limited to acts of God, war, strikes, lock-outs, flood, fire, protests, tempest, explosion, acts of terrorism or national emergencies and failure of third parties to deliver goods, the Seller shall be relieved of its obligations and liabilities under such contract for sale for as long as such fulfilment is prevented.




9.1       The Seller does not exclude its liability (if any) to the Buyer:


9.1.1                for breach of the Seller’s obligations arising under section 12 Sale of Goods Act 1979 or section 2 Sale and Supply of Goods and Services Act 1982;


9.1.2                                         for personal injury or death resulting from the Seller’s negligence;


9.2                   Except as provided in Condition 4.1 the Seller will be under no liability to the Buyer whatsoever (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with:


9.2.1                                         any of the Goods or the manufacture or sale or supply, or failure or delay in supply, of the Goods by the Seller or on the part of the Company’s employees, agents or sub-contractors;


9.2.2                                         any shortages in quantity delivered to the Buyer unless the Buyer notifies the Seller at the time of delivery;


9.2.3                any damage to or loss of the Goods whether caused in transit or otherwise;


9.2.4                any defect in the Goods, unless notified in writing to the Seller within 28 days of receipt of the Goods by the Buyer;


9.2.5                                         any breach by the Company of any of the express or implied terms of the Contract.


9.2.6                any use made or resale by the Buyer of any of the Goods, or of any product incorporating any of the Goods;


9.2.7                any statement made or not made, or advice given or not given, by or on behalf of the Company.


9.3                   Except as set out in Conditions 8 the Seller hereby excludes to the fullest extent permissible in law, all conditions, warranties and stipulations, express (other than those set out in the Contract) or implied, statutory, customary or otherwise which, but for such exclusion, would or might subsist in favour of the Buyer.


9.4                   Each of the Company’s employees, agents and sub-contractors may rely upon and enforce the exclusions and restrictions of liability in Conditions 4.2 and 8.1 to 8.3 in that person’s own name and for that person’s own benefit, as if the words “its employees, agents and sub-contractors” followed the word Seller wherever it appears in those clauses.


9.5                                            Except and without prejudice to condition 8.3, the Sellers liability shall be limited to the price of the Goods.


9.6                   The Buyer acknowledges that the above provisions of this Condition 8 are reasonable and reflected in the price which would be higher without those provisions, and the Buyer will accept such risk and/or insure accordingly.


10.                   INDEMNITY


10.1                 The Buyer agrees to indemnity, keep indemnified and hold harmless the Seller from and against all costs (including the costs of enforcement), expenses, liabilities, injuries, direct, indirect or consequential loss (all three of which include, without limitation, pure economic loss, loss of profits, loss of business, depletion of good will and like loss), damages, claims, demands, proceedings or legal costs (on a full indemnity basis) and judgements which the seller incurs or suffers as a consequence of a direct or indirect breach or negligent performance or failure or delay in performance by the Buyer of the terms of the Contract, or any Contract entered into by the Buyer where the Goods are subsequently sold on.


11.                   QUOTATIONS


11.1                                          The Quotations are open for acceptance for a period of 28 days from the date of the quotation.


The Company reserves the right to refuse the quote after that date.


11.2                                          All quotations, offers and tenders are for the whole of the Goods for which the quotations, offers or tenders are given by the Company. The Company reserves the right to refuse acceptance of any order, which constitutes only part of the Goods the subject of such quotation, offer or tender.


12.                   WAIVER


12.1                 The Seller’s failure to insist upon strict performance of any provision of these Conditions shall not be deemed to be a waiver of its rights or remedies in respect of any present or future default of the Buyer in performance or compliance of any of these conditions.


13.                   MODIFICATION


13.1                 These terms may only be modified in writing signed by the authorised representatives of both Company and the Customer.


14.                   GOVERNING LAW


14.1                 This Agreement shall be governed by and interpreted in all respects in accordance with the Laws of England and the parties hereby submit to the jurisdiction of the English Courts.


14.2                                          If any parts of these terms and conditions that is not fundamental is found to be illegal or Unenforceable, such finding will not affect the validity or enforceability of the remainder of these terms and conditions.





15.1     The copyright in all designs shall at all times remain the exclusive property of the company, who shall have free and unfettered right as to the disposal thereof. Unless the Company shall otherwise agree in writing, any copying or reproduction of the Company’s designs is expressly prohibited.


Site Assumptions for Glass or Mirror Assemblies


To Measure, Supply and Install to your suitably prepared solid grounds, walls, columns, openings, channels etc. It is assumed that such prepared openings are true, level and structurally sound to accept your Specified Glass Assembly.


Uninterrupted site access to carry out installation of Glass System, based on Clients Design and  Structural Specification, unless stated Creative Glass & Mirrors Ltd. do not accept any responsibility for Design or Structural Engineering Load Calculations.


Unless otherwise stated, work will be carried out during normal Working Hours – Monday – Friday 8.00AM to 16.00PM.Any works carried out after the duration of this period will be charged to the client at the standard rate of Overtime for Creative Glass.


All other specialist works E.G. Electrical, is responsibility of Client, unless otherwise stated.

Creative Glass cannot accept any responsibility for specialist works such as Electrics, Plumbing etc as we are not suitably qualified.

We will try and assist within our specialism, however it is the Clients responsibility to have electrics, plumbing etc tested by a qualified professional such as an electrician,  plumber before use.


Glass Doors and Fixed panels supplied in 12mm thick toughened glass with exposed edges polished, it is not possible to fully draughtproof such assemblies.


Glass is measured allowing tolerances for installation, processed glass is cut and processed in accordance with GGF tolerances and recommendations, Toughened Glass will have varying degrees of surface distortion, caused by this heat based process.


All cut-outs in the floor for Floorspring Boxes are the responsibility of the Client.


Please check that we have interpreted your drawings and instructions correctly, as differences in detail or size after site inspection, may require revision to our quoted price. All Quotations and Orders received are subject to Creative Glass & Mirrors Ltd. Terms & Conditions of Sale.(see attached)


Glass Bends

In accordance with Industry Standards, the Tolerances on Glass Bends are +/- half the thickness of the glass to a maximum of +/- 6mm.Toughened Glass is subject to surface distortion as outlined above.


The fixed panel to be set in aluminium U channel to fit your suitable recessed cut-outs to the floor, walls and soffit.


Laminated Glass

Size variations are in accordance with Glass and Glazing Federations Standards.

The process often uses clear tape around the outside edges (and any holes requested); this junction between the tape and the resin creates a visible minimal shadow line, and can also cause minor bubbles in this margin. Minor bubbles can also be present in the body of each panel, but should not exceed two per square metre. Slight distortion to transmission can be evident through the processes of laminating and toughening, Site inspection should be from a distance of 3m.


Decoration / Redecoration.

Creative Glass cannot be held responsible for Decoration/Redecoration of immediate work area, all efforts will be made to clean the work area and leave it in a clean condition.


Colour Coated Glass

Due to the iron content naturally found within glass we cannot guarantee exact colour matches. However we will endeavour to match any colours or samples received as precisely as possible.


To reduce the amount of iron content and when using lighter colours we would recommend using Low Iron glass. This will ensure a more accurate colour match. Low iron may be subject to additional costs at the time of ordering.

Privacy Policy


This website, www.creativeglass.co.uk is owned and operated by Design Solutions Europe T/A Creative Glass, registered at Design House, 20-22 Lustrum Avenue, Portrack Lane, Stockton-on-Tees, TS18 2RB.


We will use our best efforts to safeguard your privacy as we take this issue very seriously.  This document outlines the data processing we do and how we do it but it only applies to www.creativeglass.co.uk and not to other websites shown in within this site.  If you have any questions about this policy please call 01642 603545.


Should this policy change at any time, the changes will be posted on here, on this website.


Information we may gather from you;


·         Name

·         Email Address

·         Cookies

·         Analytics from Google Analytics


What is the information used for?


·         To respond to your enquiry

·         To send promotional emails about products & services

·         To improve the services we provide


All information offered by you to this site may be stored securely in electronic or paper format depending on how we see fit.


Creative Glass will never sell, rent or make available this information to any third party.




Automated information collection is carried out whenever you visit this website. This is usually in the form of placing a cookie (see www.allaboutcookies.org  for more information) on your PC.  The cookies we place on your PC do not tell us any personal information about you.




Creative Glass occasionally send marketing newsletters. These are used to keep users up to date with our products and services. Users can unsubscribe at any time. Marketing emails may track subscriber activity, such as the clicking of links within the email to refine future mailshots to supply the user with more relevant information.


Social Media


Creative Glass are active on various social media platforms. The user is advised to refer to the privacy policy of each social media platform. Creative Glass will never ask for personal information through any social media platforms, we encourage direct contact with our offices via telephone or email. Creative Glass aim to ensure only genuine information and links are shared however social media platform are prone to hacking and spam and we therefore cannot be held liable for any issues arising by visiting any links shared.